Refund policy
Return Policy
Customized & Personalized Items
Because the majority of our products are customized or made-to-order, all personalized or custom items are final sale and cannot be returned or exchanged.
This includes any item that has been printed, designed, modified, or produced specifically for you.
We encourage you to carefully review your design, spelling, colors, and order details before completing your purchase.
Non-Customized Items
For non-customized products only, we offer a 14-day return window from the date you receive your order.
To be eligible for a return:
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The item must be unused, unworn, and in original condition
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Tags must be attached
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Original packaging must be included
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Proof of purchase is required
Return shipping costs are the responsibility of the customer.
To start a return, please contact us at:
Returns sent without prior approval will not be accepted.
Damaged or Incorrect Items
Please inspect your order upon delivery.
If your item arrives damaged, defective, or you receive the wrong product, contact us immediately at info@brandyourtote.com with photos of the issue. We will evaluate the situation and make it right.
Sale Items & Gift Cards
Sale items and gift cards are final sale and cannot be returned or refunded.
Exchanges
Because many of our items are custom-made, exchanges are generally not available.
For eligible non-custom items, the fastest way to exchange is to return the original item (if approved) and place a new order.
Refunds
Once we receive and inspect your approved return, we will notify you of the approval status.
If approved, refunds will be issued to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional time to process the refund.
If more than 15 business days have passed since approval, please contact us at info@brandyourtote.com.